Politique de remboursement
Return & Refund Policy
Thank you for shopping with us. Please read our return and refund policy carefully before making a purchase.
Digital Products
Due to the nature of digital products, all sales are final.
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Digital downloads cannot be returned, exchanged, or refunded once purchased
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If you experience any issues with your file (such as incorrect download, file errors, or access problems), please contact us and we will be happy to assist
Physical Products (Mugs)
All mugs are made to order, so we do not accept returns or exchanges unless the item is defective or damaged.
Damaged or Defective Items
If your item arrives damaged, misprinted, or defective:
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Contact us within 7 days of delivery
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Include your order number and clear photos of the issue
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We will arrange a replacement or refund where appropriate
Incorrect Orders
If you receive the wrong item, please contact us within 7 days of delivery and we will resolve the issue promptly.
Order Changes & Cancellations
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Orders can only be changed or cancelled within a short time after purchase
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Once production has started, cancellations are no longer possible
Non-Returnable Items
We do not accept returns for:
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Digital downloads
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Items ordered in the wrong size, colour, or design
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Change of mind
Refunds
Approved refunds will be processed to your original payment method. Processing times may vary depending on your payment provider.
Contact Us
If you have any questions or need assistance, please contact us at:
